Payment is securely made via Paypal. I neither receive nor store any credit card information.
Processing and Packing Orders
Orders are packed and sent within 5 working days. Packaging is carried out with utmost care using, wherever possible, recycled materials. If you need an urgent delivery, use my Contact page to let me know, and I will do my best to assist you.
Returns and Exchanges
Unfortunately, I cannot accept returns and exchanges, unless your order arrives broken (see below)
In the very rare event that your order arrives damaged, please take a photo of the damaged item and the box and contact me immediately. Under such circumstances I am happy to replace such item/s as soon as I have stock available. Please note that in some cases this may be several weeks.
If you buy something through this website, you will be required to enter name and address details. However, I do not store these, and I will not send you unsolicited emails or other communications, unless you specifically ask me to do so via the Contact Page.
All pieces, designs and decorations shown on this website are the copyright of Julie Pearce, trading as Seymour Ceramics.